Privacy Notice
At ZONA SAN MIGUEL REAL ESTATE, we recognize the importance of protecting the privacy and personal information of our clients, property owners, investors, and website visitors.
We are committed to handling personal information responsibly, transparently, and confidentially, in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) and other applicable Mexican laws and regulations.
1. Identity and Contact Information of the Data Controller
ZONA SAN MIGUEL REAL ESTATE, the commercial name of [legal name of the individual or entity responsible for data processing], located at [complete legal address in San Miguel de Allende, Guanajuato, Mexico], is responsible for the collection, use, storage, and protection of personal information obtained through our website, electronic forms, direct communications, and real estate services.
Contact Information:
- Website: www.zonasanmiguel.com
- Email: contacto@zonasanmiguel.com
- Office Phone: +52 442 905 3671
- Business Location: San Miguel de Allende, Guanajuato, Mexico
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect and process the following categories of information.
Personal Identification and Contact Information
Full name, email address, telephone number, city or country of residence, and other information voluntarily provided.
Real Estate Preferences
Preferred property type, desired location, budget, buying or rental preferences, property features, and anticipated transaction dates.
Real Estate Transaction Information
When necessary for a real estate transaction, we may request identification documents, proof of address, tax information, legal representation documents, property ownership records, and other documentation required to establish or complete a business relationship.
Financial and Property Information
When relevant to a purchase, sale, or rental transaction, we may process information regarding income, financial capacity, payment methods, source of funds, property ownership, and other financial documentation.
We will obtain express consent when legally required.
Website and Technical Information
IP addresses, browser information, device identifiers, pages visited, browsing activity, search preferences, and information obtained through cookies or similar technologies.
We do not routinely request sensitive personal information through our website. Should sensitive information become necessary for a legitimate purpose, we will inform the data subject and obtain the legally required consent.
3. Purposes of Processing Personal Information
Primary Purposes
We use personal information to:
- Respond to inquiries regarding properties available for purchase, sale, or rent.
- Contact prospective clients who request information or services.
- Schedule property showings, meetings, and consultations.
- Provide personalized real estate advisory services.
- Recommend properties based on clients’ expressed preferences.
- Follow up on inquiries, negotiations, and real estate transactions.
- Prepare offers, agreements, contracts, and transaction documentation.
- Verify information and documentation necessary to provide our services.
- Comply with applicable contractual, tax, administrative, and anti-money laundering obligations.
- Maintain the operation, security, and functionality of our website and digital systems.
- Respond to requests concerning personal data protection.
Secondary Purposes
Subject to applicable consent requirements, we may also use contact information to:
- Send real estate newsletters and market updates.
- Share new listings, investment opportunities, and relevant property information.
- Send invitations to events and promotional communications.
- Conduct customer satisfaction surveys and analyze general preferences.
You may decline the use of your information for these secondary purposes without affecting your ability to access the services you have requested.
To opt out, contact contacto@zonasanmiguel.com with the subject line Limitation of Personal Data Use.
4. Artificial Intelligence and Digital Tools
Our website may incorporate digital technologies, including Zona Smart, our AI-powered real estate search assistant.
These tools may process search inquiries, property preferences, and information voluntarily submitted by users to help identify suitable properties and improve the browsing experience.
When users voluntarily provide contact information or request assistance from a real estate advisor, that information may be used to respond to their inquiries and provide follow-up services.
AI-generated responses are intended for informational and property-search purposes only. They do not replace professional real estate advice and do not constitute legally binding property offers or agreements.
We recommend that users avoid entering passwords, banking details, identification documents, or other confidential information into AI chat interfaces.
Where third-party technology providers process personal information on our behalf, we seek to implement the safeguards, agreements, and legal requirements applicable to those services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enhance browsing, remember user preferences, maintain website functionality, analyze traffic, and measure marketing performance.
These technologies may include:
- Essential Cookies: Required for basic website functionality and security.
- Functional Cookies: Used to remember settings and preferences.
- Analytics Cookies: Used to understand how visitors interact with our website.
- Advertising Cookies: When enabled, used to measure advertising campaigns and deliver relevant promotional content.
Users may manage their cookie preferences through the options provided on our website and through their browser settings.
Non-essential cookies will be used in accordance with applicable consent requirements and user preferences.
6. Sharing and Transfer of Personal Information
To provide real estate services, it may be necessary to disclose certain personal information to third parties located in Mexico or abroad, depending on the nature of the transaction.
Such parties may include:
- Property owners, buyers, sellers, landlords, and tenants involved in a transaction.
- Public notaries, attorneys, accountants, tax advisors, and other professionals participating in a real estate transaction.
- Financial institutions, escrow providers, and organizations involved in payment processing or financing.
- Competent government authorities when disclosure is legally required.
- Technology and service providers processing information on our behalf under applicable legal and contractual safeguards.
We disclose only the information reasonably necessary for the stated purposes.
Where a transfer requires the data subject’s consent, we will obtain that consent in advance unless an applicable legal exception applies.
We do not sell or commercialize our clients’ or website users’ personal information databases.
7. Your Privacy Rights (ARCO Rights)
Under applicable Mexican data protection laws, individuals have the right to exercise their ARCO rights:
- Access: Request information about the personal data we hold and how it is processed.
- Rectification: Request corrections to inaccurate or incomplete information.
- Cancellation: Request the deletion of personal information when legally appropriate.
- Opposition: Object to the processing of personal information under circumstances established by law.
To exercise any of these rights, please contact:
Subject: ARCO Rights Request
Your request should include your full name, contact information for receiving notifications, a clear description of the right you wish to exercise, the personal information concerned, and sufficient documentation to verify your identity or legal representation.
We will respond within a maximum of 20 business days after receiving a complete request, subject to applicable legal provisions.
If the request is approved, the corresponding action will be completed within 15 additional business days, subject to legally permitted extensions.
8. Withdrawal of Consent and Limitation of Data Use
You may request the withdrawal of consent for the processing of your personal information or request limitations on its use or disclosure by contacting:
Requests will be evaluated and processed in accordance with applicable Mexican law.
Withdrawal of consent will not apply retroactively and may not be available when continued processing is necessary to comply with existing legal or contractual obligations.
Marketing emails may also include an unsubscribe option to stop receiving future promotional communications.
9. Information Security and Data Retention
We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the personal information processed.
These measures are intended to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.
Access to personal information is restricted to authorized personnel and service providers who require such information to perform their designated responsibilities.
Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Notice and to comply with applicable legal, tax, contractual, and regulatory retention obligations.
Once the applicable retention periods have expired, personal information will be securely deleted, anonymized, or subject to the legally required blocking procedure, as appropriate.
10. Third-Party Websites and External Links
Our website may include links to external websites, real estate portals, social media platforms, mapping services, and other third-party resources.
ZONA SAN MIGUEL REAL ESTATE does not control the privacy practices of independently operated third-party websites.
We encourage users to review the privacy notices and policies of those websites before submitting personal information.
11. Changes to This Privacy Notice
We reserve the right to update or modify this Privacy Notice to reflect changes in our services, technology, internal procedures, or applicable laws and regulations.
Updates will be published on our official website:
Where a change requires additional consent, we will request such consent through the appropriate channels.
The date of the latest update will appear at the beginning of this document.
12. Contact Us
If you have any questions regarding this Privacy Notice or the processing of your personal information, please contact us:
ZONA SAN MIGUEL REAL ESTATE
San Miguel de Allende, Guanajuato, Mexico
Email: contacto@zonasanmiguel.com
Office Phone: +52 442 905 3671
Website: www.zonasanmiguel.com
ZONA SAN MIGUEL REAL ESTATE — Your Privacy Is Part of Our Commitment to Trust.